Shipping

We ship throughout the United States. If your state isn't showing at checkout, email us at hello@basenotescent.com and we'll confirm coverage.

Your subscription shipment date follows the day you placed your original order. For example, if you ordered on September 4, you would receive your next shipments on October 4, November 4, and so on. New orders typically arrive within 1–3 business days of dispatch, and you'll get a tracking email as soon as your order leaves our fulfillment partner.

Standard shipping is included in your monthly subscription — no hidden fees or surcharges.

Yes. Update your address in My Account before your next scheduled shipment date to take effect for that shipment.

Because each fragrance is hand-decanted to order, we don't accept returns of opened vials. If your order arrives damaged or you receive the wrong fragrance, email hello@basenotescent.com within 7 days and we'll make it right.