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Base Note help

Good questions. Clear answers.

One-time vials, Monthly Rotation, full bottles, and everything that comes with them.

Can I buy a fragrance once without subscribing?

Yes. Choose a 5 ml vial and add it to your cart as a one-time purchase. Your first vial is $20.00; additional eligible vials in the same order are $18 each. No subscription is required. Find your first scent.

What is Monthly Rotation?

Monthly Rotation is our optional recurring fragrance subscription. You receive a 5 ml travel atomizer each month and choose your scents from the collection. Your first shipment is $15.00, then $20.00 per month until canceled. You can manage your upcoming deliveries in your account.

Can I buy a full-size bottle?

Choose the full-bottle option on a fragrance page to see its current size, price, and availability. When a bottle is available to buy, you can add it to your cart. If a bottle is not listed for purchase, use the request option to ask us about availability. A 5 ml vial purchase is not a full-size bottle.

How do I choose my Monthly Rotation fragrances?

Browse the collection and choose your first fragrance when you subscribe. Manage your fragrance queue and upcoming selection from your account.

Can I skip, pause, or cancel Monthly Rotation?

Manage or cancel your subscription from your account before your next billing date. You can change your upcoming fragrance or use the available skip and pause controls in the subscription portal. There is no annual commitment. Contact hello@basenotescent.com if you need help.

When will my subscription renew?

Monthly Rotation renews each month until you cancel. Your account shows your next billing date and scheduled shipment. Review those dates before changing your next order.

How much does shipping cost?

Standard US shipping is included with Monthly Rotation subscription shipments. Shipping for one-time and mixed orders is calculated at checkout, where you can review the complete total before paying.

When will my order arrive?

You will receive a tracking email when your order ships. Delivery timing depends on your destination and the shipping method shown at checkout; tracking provides the latest estimate.

Where do you ship?

We currently ship within the United States. Enter your address at checkout to confirm the available delivery options.

Can I change my shipping address?

Update your address in your account before your next scheduled shipment date. For a subscription, also check the address on the active subscription in the subscription portal. Contact us promptly if an order has already been placed.

Are the fragrances authentic?

Base Note decants genuine fragrances from full-size bottles into our travel atomizers. We do not sell dupes or inspired-by fragrances. Base Note is an independent retailer and is not affiliated with the fragrance houses named in the collection.

How much fragrance is in a vial?

Each travel atomizer contains 5 ml of fragrance, approximately 60 sprays. How long it lasts depends on how often you wear it and how many sprays you use.

How should I store my vial?

Keep your atomizer upright in a cool, dry place away from sunlight and heat. Secure the cap when you carry it with you.

What is your return policy?

Please read our current refund policy before ordering. If your order arrives damaged or contains the wrong item, email hello@basenotescent.com with your order number and photos so we can help.

How do I manage my account or payment details?

Sign in to your account to view orders, manage your subscription, and update the payment method for future subscription charges. Follow the sign-in or password recovery instructions shown there.

How can I hear about new scents?

Join the newsletter using the email form at the bottom of this page. We share new fragrance drops so you can find your next one-time vial or Monthly Rotation pick. You can unsubscribe using the link in any email.

Still need a hand? Get in touch or email hello@basenotescent.com.